Release Note

T-Server for Avaya INDeX

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.001.00 [08/29/08] – General           X
7.6.000.05 [03/28/08] – General           X

Link to 7.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of T-Server for Avaya INDeX.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 7.6.001.00 [08/29/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.09. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This section describes new features that were introduced in this initial 7.6 release of T-Server for Avaya INDeX:

Corrections and Modifications

There are no corrections or modifications in this release.

Top of Page


Release Number 7.6.000.05 [03/28/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.06. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This section describes new features that were introduced in this initial 7.6 release of T-Server for Avaya INDeX:

Corrections and Modifications

There are no corrections or modifications in this release.

 

Top of Page


Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


It is not possible to snapshot devices on the INDeX PBX. Therefore if there is a call on a device at T-Server startup, T-Server cannot report it. (ER# 175007376)

Found In: 7.6 Fixed In:



Four-party conferences are not supported. A maximum of three parties can be conferenced via CTI. (ER# 178566824)

Found In: 7.6 Fixed In:



It is not possible to delete external parties from a conference. (ER# 180579039)

Found In: 7.6 Fixed In:



The PBX supports no queries (device states, agent states and so on) from T-Server. (ER# 176744014)

Found In: 7.6 Fixed In:



The PBX drops a call that has been redirected to an invalid device or a busy device. Consequently, any chained No-Answer Supervision call that involves either of these device states will result in the call being dropped rather than redirected to the next target in the chain. (ER# 176744028)

Found In: 7.6 Fixed In:



The INDeX PBX assumes that all DNs are monitored. So, T-Server does the same. As a result, creating a device in Configuration Manager with option register set to value false will result in T-Server ignoring the value and registering the device with the switch. Because of the way the switch behaves, such registrations will always be successful. (ER# 177611915)

Found In: 7.6 Fixed In:


Avaya INDeX T-Server is only available for Windows 2000 platforms. Support for WIndows NT is removed in 7.6. (ER 84497, 176858735)

Found In: Not applicable Fixed In:


IP soft phones are supported. IP hard phones are not supported because of unreliable CTI reporting. (ER 84486, 87635, 176737536)

Found In: Not applicable Fixed In:


The switch does not permit completion of transfer or conference for a picked-up call (ER 86433).

Found In: Switch release 10.1 Fixed In:


When a passive T-Server is monitoring calls, it may report emulated routing as a predictive call when routing to an external destination. (ER# 181822456)

Found In: 7.6 Fixed In:


INDeX can complete a transfer to a busy destination and automatically camp the call on there. However if a consultation call is camped on a busy destination, the switch fails to complete transfer to the camp-on. Instead the switch releases both main and camped-on consultation calls. (ER 85633, 86361)

Found In: Switch release 10.1 Fixed In:


The switch sometimes makes unpredictable reactions to single-step transfer requests (ER 84235).

A workaround for this is implemented in ER 86359.

Found In: Switch release 10.1 Fixed In:


Occasionally a MakeCall request is not actioned. The CTI Integrator appears to restart for an unknown reason. (ERs 80741, 74272)

Found In: CT Integrator 2.05a6 Fixed In:


Disconnection and then reconnection of a previously busy trunk causes T-Server to crash. (ERs 80740, 42398)

Found In: 6.5.100 Fixed In:


Very occasional T-Server reconnection problems involving the Avaya dll have been observed during T-Server attempts to reconnect to the network. (ER 50701, 80737)

Found In: 7.0 Fixed In:


If a route/redirect request occurs too quickly this could result in an error, as chained consult calls are not allowed on the switch, and time needs to be given for a transfer to be completed. You can work around this problem by setting option use-redirect. (ER 60383, 86348)

Found In: 7.0 Fixed In:


As the PBX does not allow T-Server to query the Do-Not-Disturb and Forward status of devices, T-Server cannot synchronize this with the PBX at startup. The desktop application must achieve synchronization. (ERs 86007, 86005)

Found In: Fixed In:


TRouteCall for a consultation call is not allowed. Transfer must be completed before routing can take place unless use-redirect is set to true. (ERs 86349, 86350)

Found In: Switch version 10.1 Fixed In:
 


T-Server cannot report on pilot numbers. T-Server starts reporting for calls passed through the pilot only after they have been delivered to the switch’s subscriber group. (ERs 86346, 86347)

Found In: CT Integrator, any version Fixed In:
 


Top of Page


Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Support for Windows NT is withdrawn.

Discontinued from: 7.6

Top of Page


Internationalization

Information in this section is included for international customers. There are no known restrictions specific to international customers.

Top of Page


Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Top of Page